Do I look like an idiot?, Wait, don't answer that.

My 6 month old front load washer conked out last week. My husband woke up at 6 am and it was still running from the night before. He was able to shut it off, and I had to hand wring all the clothes and throw them in the dryer.
When I purchased the set, I got a maintenance agreement, which was thrown in to sweeten the deal, I never buy them, they are a rip off. So when it conked, I called their service department explain exactly what I just told you, they set up an appointment and the repairman just left. After trying to give me an 85.00 bill. He said they had no record of me having a service agreement. Fortunately, I am not a good filer, and the receipt was still in my pile. He didn't look impressed.
The problem. Sometimes with computerized washers, if the power goes out, it scrambles the computer. The solution, unplug the machine, and it resets itself. I am almost smart enough to have done that myself, and would have saved the agony of 6 days worth of built up laundry.
When I went to sign the service bill, he had written under problem:
Instructed owner how to properly use machine.
I could not let that go!
So instead of just my signature, they got a little addendum: (In my favorite purple sharpie.)
Man drove 47 km, used company time, and wasted company resources. Instructed him that he could have told me to unplug/ replug over the phone. I have been plugging things in for years. Thank god for maintenance agreements, this calls on you.
I absolutely know, they would have told me this on the phone, had they known I had a MA.
The company? The Brick. Watch em.